It all started with a challenge: how do we create a seamless and engaging learning experience for Muslim students while making course and administration management easier for instructors and staff? The existing platform, while functional, was full of friction points that made learning and teaching cumbersome.
I dove into the process by asking key questions:
I knew that understanding real user frustrations would be the key to unlocking a truly impactful solution.
By putting users at the center of the design process, this project transformed a frustrating experience into a seamless and engaging learning platform. We learnt a few things on the way including: Conducting more interviews and usability tests revealed pain points that were not initially obvious. For example, many students struggled with payment tracking, something that wasn’t flagged as a major issue in early assumptions. The original app had a complex navigation system that made accessing course materials difficult. By simplifying the interface and improving categorization, users could find their lessons faster, reducing frustration. Introducing progress tracking, personalized learning paths, and reminders made students feel more in control of their learning, increasing engagement and completion rates.Many issues stemmed from a lack of notifications—students missed deadlines, and staff struggled to communicate. Implementing real-time alerts and an in-app messaging system improved coordination across all user groups.
Rajab Ssemakula
Nasasira John
Amoko Ivan
Rajab Ssemakula